Skills and Experience Required:
- 1-2 years working or intern experiences in administering or co-managing Microsft Exchange Server (hands on experience a must)
- 2+ years of IT server room experence or intern expereinces in the following field: technical support, sales support engineering, or software developing, or QA testing experience; independent software solution troubleshooting and problem solving skills required.
- Excellent customer service skills with the ability to handle and diffuse difficult customers and situations with patience.
- Ability to respond to customers with a high degree of professionalism and timely response.
- Strong writing and speaking skills in the English language. Bilingual in Chinese or Japanese a plus.
- Dedicated to support customers including off-hours.

Responsibility:

- Working closely with the sales department, marketing, and engineering teams to articulate and present our technologies and products to the potential customers; thoroughly prepare for demo/presentation materials before each demo meeting.

- Providing timely technical support for sales team's RFP bids for the projects; supporting marketing team's writing from a technical standpoint.

- To communicate with enterprise customers' technical requirements to our oversease product development engineering teams.

- Fast-learning our software solutions and working with engineering team, fully understand each products in details, improving storage technology knowledge and deliver high quality pre-sales product demos via telephone & Webex conferences; supporting continuous technical discussions via conference calls with sales team.

- Assist to resolve the existing customers